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Deliver Exceptional Customer Service: A Guide for All Job Seekers,Workers and Managers!
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Book Description
Deliver Exceptional Customer Service is not just an essential read for everyone but very important in a time when technology is slowly eroding the concept of good customer service.
Customers are still looking for a warm shopping experience; managers are still hiring persons who can deliver excellent service and more—so companies profits are increased with good service.
These are the skills that school will not teach you; managers need but cannot verbalize, and customers are dying for when they go to shopping.
Job seekers, workers, managers and business owners should equip themselves with the knowledge contained in this book
This book will assess the four critical components necessary to deliver superior customer service while dealing with the issues workers face every day at the office. These components are as follows:
Personal Development
Professional Development
Customer Service Care Skills
Office Work Ethic Skills
These are the skills managers urgently need. By equipping yourself not only you will be better prepared for work, but you will also stand out from your peers. Each person has to take personal responsibility to improve his or her own self.